Creating more human experiences with chatbots
Speaker, part time science nerd, and grumpy-old-man of poor customer experience. Jonathan consults for global brands and speaks on digital trends and disruption, the rise of AI in marketing, more personal computing, and the evolution of digital working. He spends time with some very clever people as part of the BIMA board on artificial intelligence, and is Strategy Director at Mando, an organisation dedicated to using digital to simplify people’s lives.
As conversational interfaces become increasingly normal, how do brands and agencies respond to the challenge of creating engaging dialogues that don’t seem, well.. robotic? The rise of conversational design and the opportunities cognitive services present are compelling, but we’re all navigating the Wild West of CUI and the landscape is being reformed daily. This talk […]