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About this Session

Whether you are agency or freelance, the relationship between you and your clients ensure the longevity of your business. A happy client is likely to renew their contract and potentially increase their spend.

So how do we improve client relationships?

Billie has been using ILM approved coaching techniques to build rapport with her clients. In this talk, Billie will teach you the fundamentals of coaching and show you how to effectively ask questions and to facilitate a stronger relationship with the client.

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