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Ellen Cole

Ellen Cole

Little Seed Group

About this Session

The 2010 Equality Act states that providers of services need to take steps to make their communications accessible, including on social media. Evidence currently available suggests that most UK-based organisations have inaccessible social media channels, meaning they’re excluding approximately 20% of UK customers from finding out more about them.

During this talk, Ellen will help you better understand:

– what social media accessibility is

– the impact that inaccessibility can have on your organisation

– the challenges users face on your social media channels

– how to improve social media accessibility

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