Terms and Conditions
These terms and conditions apply to any booking to attend our events.
The event is organised and managed by Rough Agenda Limited, a company registered in England and Wales with registration number 7917764 King Place suite, 3 King Place, Brighton BN1 1GA
References to “us” means Rough Agenda Limited and references to “we” and “our” shall be construed accordingly. Reference to “you” means the company completing a booking request and/or the ticket holder (attendee) and references to “your” shall be construed accordingly.
All applications to register for the event, and all orders to purchase tickets, are made subject to these terms & conditions (which shall apply to the exclusion of any terms you attempt to incorporate into our agreement with you).
All applications to register for the event are subject to availability and full payment being received by us.
Enrolment is only guaranteed upon payment (applicable to paid tickets) in full and receipt of a completed registration/enrollment form via our booking site, ti.to (applicable to all tickets).
Prices and Payment
The prices for attending the event are set out on the relevant registration booking form or on our website. You may also obtain prices from us on request. Prices may be subject to change from time to time entirely at the organisers discretion.
If you apply to register for the event less than two weeks before the date of the event we will only accept payment by a credit card, unless we expressly agree otherwise in writing.
We reserve the right to cancel your booking at any time and refuse entry if full payment has not been received.
Payments by invoice must be received and a receipt issued by Rough Agenda to guarantee a place in the event.
The Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2002 apply to all late payments.
Changes to the Event and Cancellations
All advertised speakers and trainers are promoted in good faith, but we reserve the right to vary the speakers, trainers or agenda without prior notice.
If for any reason the organiser needs to reschedule the event, the ticket will be transferred to a future edition of the conference, which could be physical or virtual. You are also able to transfer the ticket to a friend or colleague.
If you would like to make a cancellation in respect of a booking, no refunds will be given except as set out below:
You should email cancellation requests to [email protected] clearly identifying the event, the number of delegates and the delegate names. If we receive a valid cancellation email:
- within seven (7) days days of confirmed booking, a full refund will be issued;
- no refunds will be given for any bookings made in the 14 days immediately prior to the event for which the ticket was purchased
- no refunds will be given if requested more than 7 days after the original booking
- no refunds will be given for attendees who attend the wrong day of the event.
We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the event as a result of an event outside our reasonable control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts or threats of terrorism, strike action, lock-outs or other industrial action or a pandemic, epidemic or other widespread illness).
Transfer of Tickets
Rough Agenda tickets are fully transferable.
You have the right to gift or sell a ticket for equal or lesser value than the original purchase so long as adequate notice (minimum of 2 weeks) is provided to us with registration details of the new attendee. These details include full name, job title, company, and email address.
As an Attendee you acknowledge that Rough Agenda has made no representations or guarantees other than those expressed in this document. We specifically disclaim any other representations or warranties related to the Conference, including anything asserted or claimed by any speaker or exhibitor.
You will receive a confirmation email once you have purchased or booked your ticket(s) via our ticketing platform, ti.to. You need to make sure you enter your address and email address accurately as this is where we send your entry badge. Name badges and lanyards are posted out two weeks before the event to all UK delegates. All delegates will also be sent a PDF version of their badge to print at home and will be able to collect their lanyard and badge holder at the event. If for some reason you do not receive yours, you will be able to print your badge at the event by showing your confirmation email with your badge number or by confirming your name.
Rough Agenda accepts no responsibility for badges which aren’t delivered ahead of the event, or any disruption caused by delays or time lost spent collecting badges on the day.
Marketing, Privacy and Publicity
By registering for Rough Agenda’s events, you permit us to use your name in customer lists and other publicity related to the event, including interviews, case studies, and conference discussions.
By registering for this Event, you agree you will be contacted by the organisers with marketing materials associated with the event and also sponsors of the event by email, post, text message and phone. You also agree for a profile to be created in your name in the event app.
You hereby waive any rights of privacy and publicity in connection with any Rough Agenda photographs, films and video tapes that have been taken of you or in which you may be included with others during the event.
DoubleClick: We use Google Adwords & Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future, you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
All of the sessions at brightonSEO are first come, first served. A number of the spaces used by the conferences have maximum capacities, this means you may not be able to watch all of the talks if this capacity is reached.
Friend tickets only provide access to the reserved seating, it does not guarantee access to sessions.
Photography and Videoing
Please note that photographs and video footage will be taken throughout the Event and all associated events over the Event period. Materials commissioned by Rough Agenda will be used for marketing and publicity, on our website and in social media or in third party publications. If you don’t wish your image to be used, then please let us know and we’ll do our best to ensure we do not use any material in which you appear. If you’ve spotted something which is already in use then please let us know: [email protected].
If you are planning on photographing or filming at the Event, you will need to request permission by informing us of the anticipated timings and location of activities, set up and equipment specification, and intended use of the material. Email [email protected].
You may be asked to provide evidence of an adequate risk assessment and insurance documentation for your planned activities, and Rough Agenda reserve the right to request cessation of any photography or filming activities, at our discretion. Any activities which are proving to be a disruption or distraction to the event programme, overly invasive for delegates, or which are presenting a health and safety concern will be halted.
Badge Scanning and Data
By allowing your badge to be scanned by an exhibitor or sponsor at the Event, you understand that you will be providing them with your personal data. This gives your consent to this personal data being used to contact you about their products or services. Also, your data may be held and used by the organiser, Rough Agenda, in order to run the event and for analysing visitor traffic with a view to improving the event experience for visitors.
Rough Agenda reserves the right to refuse admission or eject any delegate deemed to be behaving in an unacceptable manner. We do not tolerate any form of unsociable or unacceptable behaviour, and will act upon any behaviour reported to us. All attendees and sponsors of the event must follow the Code of Conduct.
In the unlikely event of a threatening or inappropriate situation occurring at our events, we request that the attendee bring any issues to the attention of the organisers as soon as possible. Within reason we will do our utmost to investigate, take action and resolve the situation, in the best interest of all parties.
Limitation of Liability
Our liability to an Attendee for any reason will be limited to the amount paid by the Attendee to Rough Agenda for admission to the Event. In any case, we accept no liability for the following:
Damage or loss to personal effects brought to the event, death or personal injury to any delegate attending the Conference not caused by the negligence of Rough Agenda, any changes to the Conference agenda or venue.
According to Rough Agenda’s Code of Conduct, we may terminate an Attendee’s participation in the event at any time at our sole discretion. If an Attendee has violated the rules outlined in the Code of Conduct, no refund will be issued for the remainder of the training or the event to be undertaken, regardless of ticket type.
The materials presented during the Event are copyrighted and owned by the presenter. Therefore, should attendees wish to access presentation slides, Rough Agenda can request this from presenters to share accordingly. It is also the right of the presenters to share their content privately or publicly through their own websites and/or social channels.
Rough Agenda offers a 100% “Satisfaction” Money Back Guarantee on the purchase of training/workshop tickets.
Within 7 days of completing the training, attendees have the right to request a refund if not satisfied with the training provided. A refund will be provided promptly.
No refunds will be issued if attendees fail to attend any or part of the training. No refund will be issued if requested more than 7 days after the completion of the training.