Help with the unexpected…
We hope that this information helps you to have a safe and enjoyable time at BrightonSEO.
However we’re also aware that the unexpected can happen, and you might find yourself in need of some friendly local help during the event, particularly for those of you travelling long distances to be with us.
If this is you, then we’ve set up an email: [email protected] which can be contacted at any time throughout the two days.
Or, if you need more immediate help, we’ve also set up a phone number straight to the management team which will be monitored on Wednesday to Friday between 8am and 11pm.
Please call: 07786 951669
(Please note that if you’re unlucky enough to find yourself in an emergency in which the welfare of yourself or others is threatened, your first call should still be 999).
Ask for Angela
If you’re in one of our party venues the venue staff will be briefed about the “Ask for Angela” Scheme which allows you to discreetly ask for help by going to the bar and ‘Ask for Angela’ – a phrase aimed at alerting bar staff to the cry for help so they can help defuse the situation.
General Info & Help on the Day
Most of the general information you might need about BrightonSEO should should be available right here on the website and event app. Look to the menu on the for event schedules and the venue map.
Throughout the venue we’ve added signage and maps, which we hope will help you find your way around. If you’re lost you can always ask another delegate, or look for someone in a BrightonSEO staff t-shirt, or Brighton Centre uniform.
It might also be worth a scan of the FAQ page on the BrightonSEO website, which answers a bunch of general questions about how the event runs, as well as links to more info.
If you need help on the day, you could head towards:
BrightonSEO Information / Friends Desk
Located on the ground floor between the main exhibition areas and the Syndicate rooms, this desk will be staffed all day. Just look for the people in the BrightonSEO t-shirts who will be able to help! Look for the blue “i” on the event map.
Brighton Centre Info Point
Located on the ground floor opposite the Expo Stage (see map), the Info Point will be open throughout the event on Friday and will be able to give information about venue related enquiries, as well as deal with subsidised parking vouchers for Regency Square.
If you require First Aid treatment on the day, please make yourself known to BrightonSEO staff, Brighton Centre staff, or make your way to the First Aid point which is located at the end of the West Bar on the first floor, and marked on the venue map. During event parties there will be a first aider provided by the event venue.
There are multiple toilet facilities, including accessible facilities, throughout the venue including the main exhibition area on the ground floor and both the East & West Bars on the first floor. See map for locations.
If you’re wondering about Accessibility then please have a read of our Accessibility Information You can also find information direct from the Brighton Centre on their Accessible FAQs, and there is a stair-free map of the venue here.
The Hilton Brighton Metropole also has it’s own accessibility reference materials.
As organisers it’s important that everyone feels welcome, so if you still have questions which haven’t been answered, or just need some more information, please don’t hesitate to get in touch: [email protected].
Water, Food & Drink
There are a number of locations throughout the venue if you find yourself in need of food and drink on the day.
- We provide free tea & coffee, served from a variety of points throughout the venue. Look out for the red “C” for complementary on the event map.
- There are also a number of water coolers spread throughout the venue. Please help yourself.
- The Brighton Centre has a number of food outlets for purchase on the ground floor and within both bar areas on the first floor. Look for the knife and fork symbol on the event map.
Rest / Quiet Areas
We are aware that BrightonSEO is a very busy event, that sometimes people can feel a bit overwhelmed, and that finding somewhere quiet to take some timeout can be a bit of a challenge.
If you or someone you’re with finds themselves needing a break, our first advice would be to leave the Brighton Centre at the front entrance, cross over the road and you’ll be on the beach.
Alternatively, both the West Bar and the East Bar have upper bar areas above them, which are often quiet, even on event days. These can be accessed via staircases in both bars – look for the signage to the the West Mezzanine, or the East Mezzanine, depending on which bar you’re in.
Emergencies & Evacuation
In the unlikely event that an alarm is sounded on the day, please listen to the announcements over the venue PA system and follow the instructions of the venue staff.
Reporting the unusual / suspicious
In current times it’s important that we all remain vigilant for unusual activities, suspicious behaviour and unattended packages.
We would encourage all of us attending BrightonSEO not to be afraid to report anything suspicious to BrightonSEO or Brighton Centre staff.